Q How are parcels sent?

A We have reviewed our delivery prices and we are now able to offer you a much better service and in some cases, a better price. We have chosen three suppliers for our delivery service; these are:
Royal Mail , for our standard service, which is still the cheapest service.
Interlink for a next day, traceable service in the UK and a much faster, traceable delivery to Europe (from your computer at home).
International Logistics are being used for our customers in other countries around the world and this service is also traceable (from your computer at home).

UK Standard (Royal Mail): Mainland: £2.00 (up to 5 items)
All Offshore Islands : £7.50 (including Northern Ireland and Isle of Man )
Please note: Over 5 items must go by courier for security and guaranteed delivery.

UK Next Day Courier (Interlink): Any size order up to 30kg
Mainland: £5.00
All Offshore Islands : £15.00 (including Northern Ireland and Isle of Man )

EUROPE Standard (Royal Mail):
All European countries: 10 euros (up to 5 items)
Please note over 5 items must go by courier for security and guaranteed delivery.

EUROPE Courier Service (Interlink): Any size order up to 30kg
ZONE 1: 10 euros (2 days delivery time)
Germany, France, Belgium, Luxemburg, Netherlands.
ZONE 2: 12 euros (3 days delivery time)
Austria , Denmark , Switzerland
Please note: Orders going to Switzerland could be subject to a clearance charge.
ZONE 3: 15 euros (3-4 days delivery time)
Czech Republic , Slovakia , Spain , Italy
ZONE 4: 20 euros (4-5 days delivery time)
Finland , Hungary , Poland , Portugal , Sweden , Slovenia , Ireland , Norway
Please note: Orders going to Norway could be subject to a clearance charge.

ALL OTHER COUNTRIES: Standard (Royal Mail): £10 (up to 5 items)
Please note: Over 5 items must go by courier for security and guaranteed delivery.

ALL OTHER COUNTRIES: Courier (International Logistics)
1-5 items : £20.00
5-10 items: £25.00
For more than 10 items please call for a quote.

Note for Trade Customers:
All our prices are ex-works. The above prices are valid for trade orders. Our UK and European (Interlink) delivery service allows for up to 30 kg. If your delivery exceeds this, then a quote will be supplied to you or alternatively you can arrange your own shipping service.

Q What happens if a product is out of stock?

A The out of stock product will go on back order and sent immediately when it comes into stock. Your credit card will be debited prior to sending.
Payment is only taken for products in stock.

Q When can I expect my order to arrive?

A If you choose the “speedy vitamin service” we guarantee next day service, 2-4 days for overseas orders. If you choose standard delivery it takes longer.

Q How can I find out what vitamins I need?

A We have a free vitamin deficiency test on line at www.vittest.com or you can call or write to us to request the vitamin test form which you can fill in, send back and your questions will be answered. We also have 2 home test kits, the UriCheck and the Yeast Check.

Q Are all your products natural?

A The majority of our products are natural, in fact we have a large certified range of herbs. We also have a large range of vitamins which are in Trufil™ capsules as are all our products.

Q What are Trufil™ capsules?

A The Trufil™ encapsulated products contain no fillers, binders or added ingredients. No heat is used during manufacture. The Trufil™ range provides just the pure active ingredients, sometimes on a base of stone-ground brown rice flour or pure alfalfa in a vegetarian capsule. This is unique to G&G and means customers cannot easily be allergic to these products.

Q What do synthetic vitamins mean?

A Synthetic vitamins are vitamins produced in laboratories from isolated chemicals that mirror their counterparts found in nature. Although there are no major chemical differences between a vitamin found in food and one created in a laboratory, synthetic supplements contain the isolated vitamins only.

Q What are extracts?

A Of the different herbal forms, extracts are generally the most effective because their active ingredients are more highly concentrated, and they can be standardized to a guaranteed potency. Extracts also have longer shelf lives than other herbal preparations. Fresh herbal extracts retain almost all of the original plant's benefits.

Q Should I take vitamins and minerals with a meal or between?

A All vitamin supplements work best when taken in combination with food. Unless specified otherwise, oil-soluble vitamins should be taken before meals, and water-soluble ones should be taken after meals.

Q Should I tell my doctor before I take your products?

A We recommend you consult a natural practitioner and your local GP if you are currently under medication.

Q Can you guarantee results?

A Attention to purity in manufacturing and innovative research has brought about the range of products for just about every need. If you are not absolutely delighted with your purchase, just return the unused product and we will give you a replacement or full refund.

Q Are there any side effects to taking your products?

A We have no reported side effect. G&G use no fillers, binders or additives in its products which means you get just the pure active ingredients. This means customers cannot easily be allergic to these products.

Q How long can I take these products?

A Check with your practitioner as everyone's needs are different depending on the ailment you are trying to address.

Q Can I take too many vitamins?

A Yes, however the recommended directions are clearly stated on each tub.

Q Do G&G products contain anything allergic like nuts, milk, sugar, wheat etc?

A All our products are free from wheat, gluten, lactose, added sugar, preservative, artificial colouring or yeast.

Q How often should I take vitamins?

A Best to take on a daily basis or as directed by a practitioner.

Q Can my children take vitamins?

A Yes, we have a range of vitamin and minerals specifically designed for children.

Q What are vegetarian capsules made from?

A Vegetarian capsules come from Pine Bark. 99% of our products are in vegetarian capsules.

Q Where does gelatine come from?

A Gelatine comes from bovine sources.

Q Where are your products made?

A All our products are manufactured in our high standard facility in East Grinstead, United Kingdom.

Q What do the measurements on products mean like ug, iu, mg and mcg?

A

mg	= milligram (1 / 1,000 g)	iu	= international units
g	= gram	mcg or µg	= microgram ( 1 / 1,000,000 g)

Converting Between IU and Mg

This chart can help convert dosages cited in studies between international units (IU) and milligrams (mg). For example, 400 IU of synthetic dl-alpha-tocopherol is converted to 363 mg dl-alpha-tocopherol by dividing 400 IU by 1.10.

Synthetic Vitamin E and Esters	IU to mg	mg to IU
d -alpha-Topopheryl acetate	1.00	1.00
d -alpha-Topopheryl succinate	0.89	1.12
d -alpha-Topopheryl	1.10	0.91

Natural Vitamin E and Esters	IU to mg	mg to IU
d -alpha-Topopheryl acetate	1.36	0.74
d -alpha-Topopheryl succinate	1.21	0.83
d -alpha-Topopheryl	1.49	0.67

Q How do I get more information on your products?

A You can go to our web site www.gandginfo.com or request any information required by fax, phone or email.

Q Can I take vitamins if I am pregnant?

A Yes, we have a monthly pack specifically designed for pregnant ladies called the Pregnancy Pack.

Q If I recommend your products do I benefit?

A Yes, we have an Agent Scheme or Introduce a Friend.